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Support Questions about EE

Posted: April 28, 2021 at 2:57 pm


point6

April 28, 2021 at 2:57 pm

Hello,

I have some questions about EE that I would like to ask pleas:

1. When viewing an event that has multiple datetimes – is it possible to have an ical download for all events, not just one?

2. Can we set up an event to make other tickets available only after another has sold out? An example of this would be Early Bird tickets but without having to do this manually? Something like the “First 10 tickets are half price” and then automatically enable the other tickets after they have sold?

4. On the SagePay plugin – can we remove the Country field or at least move the Country field up?

3. When viewing Registrations – is it possible to filter by person only?

Thank you.


Tony

  • Support Staff

April 29, 2021 at 3:44 am

Hi there,

1. When viewing an event that has multiple datetimes – is it possible to have an ical download for all events, not just one?

No currently no, the iCal is output for each individual datetime. You would need some custom code to output a single iCal for all datetimes on an event.

2. Can we set up an event to make other tickets available only after another has sold out? An example of this would be Early Bird tickets but without having to do this manually? Something like the “First 10 tickets are half price” and then automatically enable the other tickets after they have sold?

Not in the way you are requesting no, you can do it based on dates (set the ‘Sell Until’ date of the early bird ticket to match the start date of the regular ticket) but not based on Qty/sold values as it stands.

4. On the SagePay plugin – can we remove the Country field or at least move the Country field up?

Are you using the onsite or offsite payment method with SagePay?

3. When viewing Registrations – is it possible to filter by person only?

Not in the registration view, but you can view the Contract list:

Event Espreso -> Registrations -> Contact List (tab)

Find the Contact there and then edit the contact, on that page it will list all registrations linked to that contact.

Is that what you are looking for?


point6

April 30, 2021 at 6:37 am

Hi,

Thanks for the reply.

Are you using the onsite or offsite payment method with SagePay?

We are using: Sage Pay Server Integration
The reason for asking is that the County list is MASSIVE if you have almost all countries enabled and we want to make this the first thing they choose so the list is shorter. Or if possible just now show the County drop-down.

Any advice would be appreciated.


Tony

  • Support Staff

May 4, 2021 at 4:32 am

I checked into this and the SagePay integration requires the country is set, so you can’t remove it.

Changing the order of those fields can be done using a code snippet like this:

https://gist.github.com/Pebblo/1c2c55536bc88788194eae743e516633

I’m not sure how that will make the list shorter but the above can be modified to set the order however you prefer.

You can add that to a custom functions plugin on your site, we have some documentation on creating one here:

https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/

Another option is to add the address information question group onto the event registration form and have the user select their country and state/county there.

That info will then auto-fill onto the SagePay form if that helps?


point6

May 11, 2021 at 2:46 pm

Thank you for your reply and sorry for the delay.

I checked into this and the SagePay integration requires the country is set, so you can’t remove it.

Changing the order of those fields can be done using a code snippet like this:

https://gist.github.com/Pebblo/1c2c55536bc88788194eae743e51663

This does not appear to be working for me – the fields are still in the old order. Is there anything you can suggest?

Thanks,


Tony

  • Support Staff

May 11, 2021 at 3:01 pm

Where did you add the above code?

If you used a custom functions plugin, did you confirm that plugin was activated on the site?


point6

May 13, 2021 at 10:35 am

Hi
Thank you for the reply. The code was added to the themes functions.php file but the sort order of the fields have not changed.
Thanks for any help!


Tony

  • Support Staff

May 13, 2021 at 1:51 pm

Hmm, strange. I used a custom functions plugin for mine so I’ve just retested the gist I added above using functions.php of the theme and get the same result.

This is what happens to the form on my site: https://monosnap.com/file/u4HGbeQzEoczlg7xpQJYmBEXki9PVP

Can you double-check the code above matches the code in use on your site exactly, please? I can’t think of a reason that it wouldn’t work.


point6

May 13, 2021 at 2:08 pm

Hi Tony

Thanks for the quick reply. I realised I uploaded this to DEV when I was viewing on LIVE. Checking it on the right place is showing this correctly now.

Thank you for all your help!


Tony

  • Support Staff

May 13, 2021 at 3:00 pm

You’re most welcome, I’m glad you found the problem.

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