Support License Warning

Posted: October 11, 2012 at 7:34 pm

Viewing 6 reply threads

October 11, 2012 at 7:34 pm

I had EE running in two instances: 1) on a live site 2) on the development site dev.storystudiochicago.com. This is because I am developing EE.

I deactivated EE on dev, but this warning is stuck on live. Please help!

Jill

October 11, 2012 at 7:39 pm

Here’s the warning that shows it’s preventing an auto update.
enter image description here

Garth

Support Staff

October 11, 2012 at 7:44 pm

Hi Jill,

I’ve reset your license so you shouldn’t get that prompt any longer. It was caused by using it on two sites.

Let me know if I can do anything else for you.

Jill

October 11, 2012 at 7:59 pm

Thanks, but it’s still there. I de-activated the plugin and re-activated it. Still getting the auto update warning. Is there some place I need to flush the cache or something?

Dean

October 12, 2012 at 1:10 am

Hi Jill,

Have you cleared the licence number from the Event Espresso General Settings and saved and re-entered it (from your account page here on eventespresso.com) and saved?

Jill

October 13, 2012 at 5:12 pm

Hi Dean,

All it took was a little patience! The key is working properly now – thanks for your help.

Dean

October 14, 2012 at 11:31 pm

Good stuff! Thanks for letting me know!

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