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Support License Not Recognised and Multiple Tickets not functioning

Posted: April 17, 2018 at 1:11 am


SWSW

April 17, 2018 at 1:11 am

Hi there,

We have added our support license in the Dashboard area for Event Espresso, but are getting a red key symbol by it and on the Plugins list page we see this message:

A new version of Event Espresso is available. View What’s New with version 4.9.61.p. A valid Support License Key is needed to enable automatic upgrades. Your current account does not allow automatic upgrades on more than one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.

We are unable to upgrade EE4 automatically. How do we resolve this issue?

Secondly, we are unable to get multiple tickets for events to save and show. If we add them in the event setup page, they show initially until the event is published or updated and then they disappear. Meaning we can only have one ticket per event. We have tried disabling all other plugins and switching the WP 17 theme, but this has no effect.

Please, can you advise on both issues above?


Tony

  • Support Staff

April 17, 2018 at 2:01 am

Hi there,

I’ve reset your license key, please go to Event Espresso -> General Settings.

Remove the key from the license key field and save the settings, then re-add the key and save the settings once again, you can copy you license key from your account page.

Secondly, we are unable to get multiple tickets for events to save and show. If we add them in the event setup page, they show initially until the event is published or updated and then they disappear. Meaning we can only have one ticket per event. We have tried disabling all other plugins and switching the WP 17 theme, but this has no effect.

Hmm, that’s odd.

So you’ve tested with both only EE activate on the site and using TwentySeventeen at the same time?

Do you have access to the servers error logs? If so any errors from EE there?


SWSW

April 26, 2018 at 2:24 am

I have deleted and re added the key.

I am have tried adding the new tickets types, when I click on update it only reverts to the original two and removes the 3 new ticket types I have added.


SWSW

April 26, 2018 at 2:24 am

I do not know where I will find server logs


Tony

  • Support Staff

April 26, 2018 at 2:44 am

I am have tried adding the new tickets types, when I click on update it only reverts to the original two and removes the 3 new ticket types I have added.

Yes, but did you test that with only Event Espresso activated AND using a default theme such as twentyseventeen at the same time?

I do not know where I will find server logs

Do you have FTP access to the site?


SWSW

April 26, 2018 at 3:03 am

Yes. It has been tried both ways.

I have no idea if I have FTP access or not. Where is it?


Tony

  • Support Staff

April 26, 2018 at 4:06 am

Your host would normally have provided you with an FTP account and the credentials so I’m assuming you don’t have FTP access.

Do you have access to some form of control panel with your host? cPanel for example, not your WP Dashboard.


SWSW

April 26, 2018 at 4:10 am

Yes. I have that. What do you want to know?


Tony

  • Support Staff

April 26, 2018 at 4:16 am

If you have cPanel it should have a section that shows you any errors from your site, example – http://take.ms/DljLK

It may be skinned a little differently from mine, but your looking for ‘errors’, ‘error’ or ‘logs’

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: publish

Updated by  Tony 22 hours, 3 minutes ago ago

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