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David Lombardo
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April 2, 2020 at 3:08 pm
Hello,
Bought new Support License Key today, the ‘Everything license’ I have entered and saved the key on the event espresso general settings tab in the Support License Key area. However, when viewing my account on https://eventespresso.com/ it says, ‘Not currently activated on any websites’. Additionally the site says there is an update, however will not update and is asking me to buy a license.
Where do I start troubleshooting this? Current Version 3.1.36.6.P is on WordPress 5.4.
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Josh
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April 2, 2020 at 4:27 pm
Hi,
The reason the key will not activate is because your site has Event Espresso 3 installed, and the license is an EE4 Everything license. If you want to continue using EE3 you can switch to an EE3 license. There’s a license switcher on your account page.
If you want to migrate your site to EE4, you can follow this guide:
https://eventespresso.com/wiki/how-to-upgrade-event-espresso/#migrate-to-event-espresso-4
In other words, the software on your site needs to match the type of license.
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David Lombardo
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April 3, 2020 at 9:25 am
Hello,
We used the downgrade process and the account still says EE4 license.
How do we get the EE3 license to work now that we selected EE3 personal?
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Josh
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April 3, 2020 at 10:54 am
I’m sorry for the trouble. Your account has been switched to an EE3 license and its Support license key ready to be used on your EE3 site.
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