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Support License Key not active

Posted: April 2, 2020 at 3:08 pm


David Lombardo

April 2, 2020 at 3:08 pm

Hello,
Bought new Support License Key today, the ‘Everything license’ I have entered and saved the key on the event espresso general settings tab in the Support License Key area. However, when viewing my account on https://eventespresso.com/ it says, ‘Not currently activated on any websites’. Additionally the site says there is an update, however will not update and is asking me to buy a license.

Where do I start troubleshooting this? Current Version 3.1.36.6.P is on WordPress 5.4.


Josh

  • Support Staff

April 2, 2020 at 4:27 pm

Hi,

The reason the key will not activate is because your site has Event Espresso 3 installed, and the license is an EE4 Everything license. If you want to continue using EE3 you can switch to an EE3 license. There’s a license switcher on your account page.

If you want to migrate your site to EE4, you can follow this guide:

https://eventespresso.com/wiki/how-to-upgrade-event-espresso/#migrate-to-event-espresso-4

In other words, the software on your site needs to match the type of license.


David Lombardo

April 3, 2020 at 9:25 am

Hello,

We used the downgrade process and the account still says EE4 license.

How do we get the EE3 license to work now that we selected EE3 personal?


Josh

  • Support Staff

April 3, 2020 at 10:54 am

I’m sorry for the trouble. Your account has been switched to an EE3 license and its Support license key ready to be used on your EE3 site.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: publish

Updated by  Josh 1 month, 3 weeks ago ago

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