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Maryland Association of School Librarians
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July 1, 2015 at 8:08 am
I am trying to upgrade but I am getting this message: “An automatic update for Event Espresso is available but your Support License Key is invalid. Either you have entered the wrong key on the Event Espresso General Settings page (EE3+ users) or Your Organization Settings page (EE4+ users) OR you no longer have access to the updates for this plugin. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.” When I go to my account, I am seeing a valid licence key (I renewed yesterday). What can I do?
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This topic was modified 9 years, 4 months ago by
 Maryland Association of School Librarians.
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This topic was modified 4 years, 8 months ago by
 Garth.
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Josh
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July 1, 2015 at 11:14 am
Hi there,
The first thing to do is make sure you only have Event Espresso 4 add-ons active. If any EE3 add-ons are activated, they’ll cause the error you’re seeing. If you continue to see the invalid key message, you can go to your account page and request a free key reset and we’ll reset your key.
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Maryland Association of School Librarians
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July 2, 2015 at 9:51 am
Hi Josh,
I am brand you with this site. Could you be more specific on which add-ons are EE3 specific?
Any help you can give me will be appreciated.
Catherine
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Lorenzo Orlando Caum
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July 2, 2015 at 9:57 am
Hi there Catherine, could you login to your WP dashboard and go to Plugins. This page shows you your list of plugins on this site.
Do you see any of the following plugins?
Ticketing add-on
Recurring Events Manager
JSON API add-on
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Lorenzo
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Maryland Association of School Librarians
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July 2, 2015 at 10:01 am
I do not see any of those.
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Lorenzo Orlando Caum
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July 2, 2015 at 10:10 am
Hi Catherine, I’ve deactivated the old support license key and created a new one. Could you try the new one out?
https://eventespresso.com/users/maslmd/#account-settings
It can be copied and pasted into the general settings page for Event Espresso within your WP dashboard.
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Lorenzo
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Maryland Association of School Librarians
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July 2, 2015 at 10:39 am
Done. I am still getting an error message when I try to update so when I go back to my account, I saw this message at the bottom “Not currently activated on any websites” under the support key license. Am I missing a step? It looks like I am still on EE3 but should I be on EE4?
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Josh
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July 2, 2015 at 10:48 am
Can you go to the WP Plugins and let us know which version number of Event Espresso is activated? This will help us to investigate.
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Maryland Association of School Librarians
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July 2, 2015 at 11:27 am
From what I can tell, Event Espresso – 3.1.37.3.P Version 4.2.2
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Lorenzo Orlando Caum
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July 2, 2015 at 11:37 am
Hi Catherine, the problem is that your support license is for Event Espresso 4 but you are using Event Espresso 3.
We can help you determine the version that is best for your project needs and if needed adjust your account and that will enable support services again. Could you follow up by sending an email to the email address below?
sales at eventespresso.com
Please include a link to this support post.
Thanks
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Lorenzo
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Maryland Association of School Librarians
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July 2, 2015 at 11:55 am
What is the email address? When I follow the link, it brings me back to your site where I do not see any kind of email contact.
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Lorenzo Orlando Caum
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July 2, 2015 at 3:21 pm
Hi,
The email address is below:
sales@eventespresso.com
You can also use our contact form:
https://eventespresso.com/contact/
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Lorenzo
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