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support license invalid ee3

Posted: January 12, 2021 at 2:46 pm


January 12, 2021 at 2:46 pm

My WordPress dashboard says that there’s an update available for EE but when I try to update, it’s not available to me because I have an invalid support key license. I log into our EE account and it shows the license as active (through 11/11/21) and active on our site: Please help.


  • Support Staff

January 12, 2021 at 3:17 pm


I checked and it appears that your account does not have access to the Recurring Events Manager add-on. What you could do is temporarily deactivate that plugin, then run the updates. Then after doing the updates you can reactivate the REM plugin. If you need assistance with getting a support license for REM, you can contact the sales team.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: publish

Updated by  Josh 1 week, 6 days ago ago

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