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cscvvsb
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January 12, 2021 at 2:46 pm
My WordPress dashboard says that there’s an update available for EE but when I try to update, it’s not available to me because I have an invalid support key license. I log into our EE account and it shows the license as active (through 11/11/21) and active on our site: http://www.cancersupportvvsb.org. Please help.
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Josh
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January 12, 2021 at 3:17 pm
Hi,
I checked and it appears that your account does not have access to the Recurring Events Manager add-on. What you could do is temporarily deactivate that plugin, then run the updates. Then after doing the updates you can reactivate the REM plugin. If you need assistance with getting a support license for REM, you can contact the sales team.
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