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Support License for EE4 don't work

Posted: November 26, 2018 at 7:45 am


Ruth Kuttler

November 26, 2018 at 7:45 am

I just purchased a personal EE4 license for a client site to replace her existing EE4 personal license (purchased through another account). The entered the new license key but it doesn’t work. This is for https://wilcoxhealingcenter.com


Tony

  • Support Staff

    •

November 26, 2018 at 7:54 am

Hi Ruth,

The license key on the account you are posting from here is now linked to the above domain, so that appears to be working correctly.

May I ask, what is the issue you are running into on the site?


Josh

  • Support Staff

    •

November 26, 2018 at 7:58 am

Hi,

I checked and as of right now there are two accounts pointed to that site (the other one is wpm). I’ve reset the key for the wpm account and for the infowebpuzzlemaster-com account.

You may also need to temporarily deactivate the EE4 MailChimp & EE4 calendar add-ons on that site before you do the update to EE4 core. Or you could add those add-ons to your account.


wpm

November 26, 2018 at 8:30 am

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  wpm 5 years, 5 months ago ago

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