Home Forums Event Espresso Premium Support License Expired Notice

Support License Expired Notice

Posted: July 5, 2018 at 9:01 pm

Renee deVilliers

July 5, 2018 at 9:01 pm

Hi, We keep getting a “Your Event Espresso Support License has expired. Renew now to save 10% off and get access to software updates and support.” notice box in the admin area of our website, even though our license is up to date and was renewed and ur EE account info says our license key is active.

Does the license key need resetting? Why does this keep popping up when our account was renewed in Feb and is good until 2019?

Please advise.



  • Support Staff

July 5, 2018 at 9:36 pm

Hi Renee,

This was asked about over a year ago, we looked into the matter, and we found there was an unexpected value coming from your site: cleanup_147994xxxx. We do not know how that string has entered the picture, or how to stop it. We suspect it’s another plugin or even possibly the WordPress theme, but we don’t have the data to go further than that.

At the time we tried switching your account key to a new plain text key in an attempt to see if that would help, and apparently it wasn’t anything more than a short term workaround.

The support post ‘Support License Expired Notice’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 8 months, 2 weeks ago ago

Topic Tags


This topic is: not resolved
Do NOT follow this link or you will be banned from the site!