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Nathaniel Podilsky
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January 28, 2016 at 9:57 am
Hi, we’ve just renewed our support licence and the key hasn’t changed, still active on our website here: http://manhattantrainingcentre.ca/
However, auto updates of plugins don’t work as it states the key is invalid. I’ve saved in General Settings, I’ve tried removing it, saving, adding it again and saving but nothing works.
The key states it’s active on our website.
How can I get this resolved so I can get auto updates back?
Thank you,
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Lorenzo Orlando Caum
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January 28, 2016 at 10:09 am
Hi Nathaniel,
Go to the General Settings page and then scroll down to the support license key area.
Then go ahead and save changes.
That will restore support services for your site and you’ll be able to update.
We also have a change log for Event Espresso 3 here:
https://eventespresso.com/wiki/change-log/
—
Lorenzo
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Josh
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January 28, 2016 at 10:09 am
Hi Nathaniel,
I’m sorry for the trouble. This was a case where your account did not get updated correctly after the renewal, and that’s been fixed now. I went and and reset your support license key just to be sure. If you go to your site’s Event Espresso > General Settings page and hit save, everything should work now.
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Nathaniel Podilsky
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January 28, 2016 at 10:50 am
Great, it works now, thank a lot for your help!
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Josh
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January 28, 2016 at 11:00 am
You’re welcome.
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