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Support Key Validity Error

Posted: April 15, 2019 at 5:36 pm


mgregor

April 15, 2019 at 5:36 pm

Hello,

Despite only using EE on one website, we are getting this error. How to fix?

Your support license key is only valid for one domain at a time, and our licensing system has detected that you are using your license key on multiple domains. Please log in to your Event Espresso account to manage your Support License Keys, or if you have concerns, please Contact Us.


Josh

  • Support Staff

    •

April 15, 2019 at 6:11 pm

Hi,

I checked and there were a few other sites using the key and they appear to be related to the site connected to this account. One of the sites had a URL that started with a subdomain sznr18woo.

What I’ve done is reset your key so going forward you won’t get that error anymore.

The support post ‘Support Key Validity Error’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Josh 5 years ago ago

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