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Support Key Validity Error

Posted: April 15, 2019 at 5:36 pm


mgregor

April 15, 2019 at 5:36 pm

Hello,

Despite only using EE on one website, we are getting this error. How to fix?

Your support license key is only valid for one domain at a time, and our licensing system has detected that you are using your license key on multiple domains. Please log in to your Event Espresso account to manage your Support License Keys, or if you have concerns, please Contact Us.


Josh

  • Support Staff

April 15, 2019 at 6:11 pm

Hi,

I checked and there were a few other sites using the key and they appear to be related to the site connected to this account. One of the sites had a URL that started with a subdomain sznr18woo.

What I’ve done is reset your key so going forward you won’t get that error anymore.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: publish

Updated by  Josh 2 days, 16 hours ago ago

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