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Support Key not valid

Posted: June 5, 2018 at 3:33 am


CP11

June 5, 2018 at 3:33 am

Hi!
My system says that my support key is not valid and that i am using it on multiple domains… which is actually not true…
what to do?
my domain; https://www.apocivitasnova.at/
my support key: **Removed**

  • This topic was modified 3 months, 2 weeks ago by  Tony. Reason: Removed key


Tony

  • Support Staff

June 5, 2018 at 4:45 am

Hi there,

I can’t see any issues on your account so I’ve reset your license key, if you go to Event Espresso -> General Settings.

Remove the key and save the settings, then replace the key and save the settings once again, that should remove the notice from the page.

If you have any further problems please let us know.


CP11

June 5, 2018 at 4:49 am

** Removed **

  • This reply was modified 3 months, 2 weeks ago by  Tony.


Tony

  • Support Staff

June 5, 2018 at 4:58 am

I’ve removed the above as these forums are public.

I highly recommend you change the password on the above account and then submit the details securely here:

https://eventespresso.com/send-login-details/


CP11

June 5, 2018 at 5:01 am

sent it via your new url


Tony

  • Support Staff

June 5, 2018 at 5:15 am

Have you recently moved that site?

The account provided didn’t have the correct capabilities assigned to it so I reset those through Event Espresso.

The license key on your site is currently valid so I’ve dismissed the notice. You should now be able to download the update for Event Espresso.


CP11

June 5, 2018 at 5:16 am

yes, i moved the site 2 days ago…

thanks a lot!


Tony

  • Support Staff

June 5, 2018 at 5:22 am

You’re most welcome.

The support post ‘Support Key not valid’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Tony 3 months, 2 weeks ago ago

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