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Shari
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April 22, 2015 at 10:08 pm
Hello,
My support key isn’t being accepted or acknowledged in wordpress.
I’ve seen in the forum that when this happens you ask for access to the site to diagnose and fix the issue but there appears to be no way to lodge the problem without using this forum.
I’ve created an administrator login for Event Espresso but won’t post it here.
Please respond as soon as possible.
Thank you.
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Dean
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April 23, 2015 at 5:38 am
Hi Shari,
Is there any error being shown? If so can you copy and paste it here please?
Do you have Gravity Forms installed on your website?
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Shane
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April 23, 2015 at 9:37 am
I am having the same problem. Even after the reset it still did not work.
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Lorenzo Orlando Caum
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April 23, 2015 at 1:02 pm
Hi, we rolled out some enhancements to the update system today. Try resaving your support license key again and then try the update.
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Lorenzo
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Shari
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April 23, 2015 at 4:03 pm
[24/04/15 7:54:06 AM] Don Anderson: No gravity forms
[24/04/15 7:56:26 AM] Don Anderson: “An automatic update for Event Espresso is available but your Support License Key is invalid. ”
[24/04/15 7:57:11 AM] Don Anderson: Have tried both:
xxxxxxxxxxxxxxxx_FREE (removed – Tony)
&
xxxxxxxxxxxxxxxx (removed – Tony)
[24/04/15 7:58:47 AM] Don Anderson: It may be to do with the organisation settings.
Fatal error: Uncaught exception ‘EE_Error’ with message ”’ is neither an object of type EE_Datetime, nor an ID! Its full value is ”’ in /home/content/25/10877625/html/wp-content/plugins/event-espresso-core-reg/core/db_models/EEM_Base.model.php:3285 Stack trace: #0 /home/content/25/10877625/html/wp-content/plugins/event-espresso-core-reg/core/db_models/relations/EE_HABTM_Relation.php(89): EEM_Base->ensure_is_obj(NULL, true) #1 /home/content/25/10877625/html/wp-content/plugins/event-espresso-core-reg/core/db_models/EEM_Base.model.php(1268): EE_HABTM_Relation->add_relation_to(Object(EE_Ticket), NULL, Array) #2 /home/content/25/10877625/html/wp-content/plugins/event-espresso-core-reg/core/db_classes/EE_Base_Class.class.php(1353): EEM_Base->add_relationship_to(Object(EE_Ticket), NULL, ‘Datetime’, Array) #3 /home/content/25/10877625/html/wp-content/plugins/event-espresso-core-reg/caffeinated/admin/new/pricing/espresso_events_Pricing_Hooks.class.php(406): EE_Base_Class->_add_relation_to(NULL, ‘Datetime’) #4 /home/content/25/10 in /home/content/25/10877625/html/wp-content/plugins/event-espresso-core-reg/core/db_models/EEM_Base.model.php on line 3285
This is costing me a lot of money as my web guy can’t work out what is going on. Can you please help resolve this…
thanks
Also, is there some way my tech guy can speak with you rather than through me? Im conveying messages I don’t even know what they mean and that is costing me money and time. What do you suggest?
Thanks Shari
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This reply was modified 9 years, 7 months ago by
 Tony. Reason: Removed license keys
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Lorenzo Orlando Caum
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April 24, 2015 at 6:03 am
Hi Shari,
Please try a re-install of your software. Begin by backing up your WordPress:
https://eventespresso.com/wiki/how-to-back-up-your-site/
Next, download the latest version of your Event Espresso software from your account:
https://eventespresso.com/users/embodyingnvc/
Now login to your WordPress admin and go to Plugins. Locate Event Espresso in the list of plugins and deactivate it and remove it.
Then from the Plugins screen in the WordPress admin click on Add New –> Upload. Then browse to the zip file that you downloaded from your account. Select it and begin the upload process.
You can activate Event Espresso after it has finished.
If this does not help with the issue, then please create and share a temporary login via this link:
https://eventespresso.com/send-login-details/
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Lorenzo
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