Home Forums Community Forum Support key is invalid

Support key is invalid

Posted: November 7, 2019 at 1:56 am


November 7, 2019 at 1:56 am

Overnight, my support key seems to have stopped working. I can’t autoupdate and when I try to download the new version, I get: 503 ( Invalid Key ): Sorry, your access to this file has expired. Please contact Support for assistance.


  • Support Staff

November 7, 2019 at 4:37 am

Hi Jace,

The license key on your account is not currently assigned to any domains.

If you go to Event Espresso -> General Settings.

What key is set in that field currently?
(You can mark you reply private so only EE staff can see your key)

  • This reply was modified 1 year, 8 months ago by  Tony.


November 14, 2019 at 3:17 am

This reply has been marked as private.


  • Support Staff

November 14, 2019 at 1:55 pm


I’ve restored the support license-related items to your account. For some reason some were missing. Your key should validate now.


November 14, 2019 at 5:15 pm

All good now; thanks Josh!

The support post ‘Support key is invalid’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso