Support

Home › Forums › Community Forum › Support key is invalid

Support key is invalid

Posted: November 7, 2019 at 1:56 am

Viewing 4 reply threads


vrwaadmin

November 7, 2019 at 1:56 am

Overnight, my support key seems to have stopped working. I can’t autoupdate and when I try to download the new version, I get: 503 ( Invalid Key ): Sorry, your access to this file has expired. Please contact Support for assistance.


Tony

  • Support Staff

    •

November 7, 2019 at 4:37 am

Hi Jace,

The license key on your account is not currently assigned to any domains.

If you go to Event Espresso -> General Settings.

What key is set in that field currently?
(You can mark you reply private so only EE staff can see your key)

  • This reply was modified 5 years, 1 month ago by Tony.


vrwaadmin

November 14, 2019 at 3:17 am

This reply has been marked as private.


Josh

  • Support Staff

    •

November 14, 2019 at 1:55 pm

Hi,

I’ve restored the support license-related items to your account. For some reason some were missing. Your key should validate now.


vrwaadmin

November 14, 2019 at 5:15 pm

All good now; thanks Josh!
Viewing 4 reply threads

The support post ‘Support key is invalid’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

If you would like help from the Event Espresso staff, then please purchase a support license right now so you can create a support topic in our premium support forums.

Status: closed

Updated by vrwaadmin 5 years, 1 month ago ago

Topic Tags

Tagged: 

Notifications

This topic is: resolved
Event Espresso