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Support key is invalid

Posted: November 7, 2019 at 1:56 am

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vrwaadmin

November 7, 2019 at 1:56 am

Overnight, my support key seems to have stopped working. I can’t autoupdate and when I try to download the new version, I get: 503 ( Invalid Key ): Sorry, your access to this file has expired. Please contact Support for assistance.


Tony

  • Support Staff

    •

November 7, 2019 at 4:37 am

Hi Jace,

The license key on your account is not currently assigned to any domains.

If you go to Event Espresso -> General Settings.

What key is set in that field currently?
(You can mark you reply private so only EE staff can see your key)

  • This reply was modified 5 years ago by Tony.


vrwaadmin

November 14, 2019 at 3:17 am

This reply has been marked as private.


Josh

  • Support Staff

    •

November 14, 2019 at 1:55 pm

Hi,

I’ve restored the support license-related items to your account. For some reason some were missing. Your key should validate now.


vrwaadmin

November 14, 2019 at 5:15 pm

All good now; thanks Josh!
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Status: closed

Updated by vrwaadmin 5 years ago ago

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