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president-il-iaai
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September 15, 2016 at 9:04 pm
My client said:
We cancelled his registration and I processed a refund in Event Espresso. However, no transaction ID was generated and our treasurer has no record of a refund going out of our bank account. When someone uses a credit card to pay for their registration, I can see a transaction ID number. Shouldn’t there be a transaction ID for a refund?
[He]did pay by credit card. After processing his refund, his status was changed to “incomplete”. I have a transaction ID number for his payment. I know we processed some practice charges to test the system, but did we process any practice refunds?
I can see his transaction as now showing as incomplete.
Please help us understand how this should be fixed.We have the Authorize.net API login key and transaction key correctly entered and have been processing transactions / purchases, but this is the first refund we have tried.
Thanks,
Dave Knoerr
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Tony
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September 16, 2016 at 4:44 am
Hi Dave,
Event Espresso does not issue refunds through your payment provider, you would need to do that manually. So refunds within EE are a 2 step process, you issue the refund with your Payment Provider, and then add a record of that refund within Event Espresso. (or the other way around)
You won’t have a transaction ID for your refund as there was no transaction, you need to add that manually after processing the refund through auth.net
Auth.net have a step by step guide to issuing refunds through them here:
https://www.authorize.net/support/CP/helpfiles/Search/Transaction_Detail/Refund_a_Transaction.htm
The refund within EE allows you to track the detaisl within the transaction/registration should you need it.
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