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James Houlton
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October 7, 2012 at 5:11 am
Hi, Your urgent help would be much appreciated.
I have encountered a problem on the registration page: the submit button at the bottom doesn’t seem to do anything or go to the next step?
I havent got any other plugins installed.
Here is a link so you can see
http://www.hawce1.jimhoulton.co.uk/?page_id=313®event_action=register&event_id=3
Many thanks in advance.
Jim
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James Houlton
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October 7, 2012 at 5:47 am
Hi I have just tested it using a different theme and it seems to work.
Do you know what the conflict could be?
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Dean
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October 7, 2012 at 11:41 pm
HEllo James,
I looked at your sitre and it seems fine but perhaps you were still using the secondary theme.
Generally speaking if the button works on one them and not the other, then there is a javascript conflict on the theme it doesnt work on.
This isn’t 100% but its the usual suspect.
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James Houlton
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October 8, 2012 at 12:30 am
Hi Dean,
Thanks so much for your help.
I have switched back to my primary theme (orange and blue) now.
I have tried all the suggested troubleshooting methods with no luck and also ran firebug on that page but it doesn’t come up with an error report.
Do you know where I may be able to fix the Javascript conflict? which file should I be looking into? functions.php? If you could possibly help to point me in the right direction it would be a huge help.
Many many thanks,
Jim
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Dean
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October 8, 2012 at 12:45 am
Hi James,
OK I can’t see anything javascript related either.
Only errors I am seeing are to do with the viewport meta (see here for a fix http://andymatthews.net/read/2012/05/10/Viewport-argument-value-xxx-was-truncated-to-its-numeric-prefix) and a bad request to Google.
I cant see the direct relation between these and the issue with the button, but if these are fixed then they can at least be ruled out.
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Josh
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October 8, 2012 at 9:10 am
Hi James,
In addition to addressing the errors that Dean pointed out above, you can also try commenting out functions one by one in the functions.php file. This way you can rule out conflicts with specific functions from the theme. Note that some themes will have functions more than one file, and they’re usually called or included from the main functions.php file.
So an example of this would be to look through functions.php file for a function that looks something like this:
function custom_theme_function() {
//php code here
}
Then comment it out like this:
/*
function custom_theme_function() {
//php code here
}
*/
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