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sub items not showing on checkout

Posted: November 16, 2018 at 2:36 pm


benjamin b

November 16, 2018 at 2:36 pm

Hello,

For the first time I am adding a surcharge, and I am not seeing it on the checkout page, although it is reflected in the ticket price.

Checking the source html, I am not seeing any sub items that might even be hidden unbeknownst to me via CSS, but I checked my CSS as well. In my functions.php I don’t have any code that would hide sub items. I also have Show Ticket Details enabled under the event template settings, however I understand this probably just applies to the ticket selector.

I have moved this issue to a staging site:
staging5.reggaeveganfest.com/tickets/

Please take a look! What I am hoping to do is to show the customer at checkout
– the base ticket price, then the sub item, then the total.

RELATED QUESTION…
While I do not have it added right now, I was testing the code you provide that results in only the Base Price showing in the ticket selector instead of adding in the surcharge. When not opting to show Ticket Details is there a way I can include something like “+$2 service charge” to the price column without having to enable the Ticket Details? Or having a sub item show there without having to display all the ticket details. Granted I could enable them and hide everything but the price breakdown, but it’s not going to look very clean. You can see how EventBrite does it here:
https://www.eventbrite.com/e/reggae-fest-vs-soca-at-highline-ballroom-december-14th-tickets-51307432913?aff=ebdssbdestsearch#tickets

Thanks!


benjamin b

November 17, 2018 at 1:46 pm

Update on my Related Question – I was able to add “+ $2 fee” to the ticket Selector Price by using CSS:
.tckt-slctr-tbl-td-price .smaller-text:before { content:”+ $2 Fee”}

Still pending issue with the main question of not seeing the surcharge sub item included on the checkout page.


Josh

  • Support Staff

November 19, 2018 at 12:22 pm

Hi,

I checked, and the table on the checkout page is displaying exactly what the developers intended:

https://slack-files.com/T02SY781D-FE8FUN40P-5d9bb9d420

The reason the base price isn’t displayed there is because it displays the total amount per ticket (including surcharge fees).


benjamin b

November 19, 2018 at 3:07 pm

Oh ok, I see the sub item, however it’s only after personal details are entered and Proceed to Payment Options is clicked. Is there any way to get it to show up upon the first step of checkout? Seems it would really make sense to have it there as well.


Josh

  • Support Staff

November 19, 2018 at 3:14 pm

There really isn’t a way to show the line items on the first step of checkout. It shows the total ticket price there only.

The support post ‘sub items not showing on checkout’ is closed to new replies.

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Status: closed

Updated by  Josh 7 months ago ago

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