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Styling Confirmation email

Posted: July 5, 2012 at 11:40 am


sosfitness

July 5, 2012 at 11:40 am

When a customer registers and pays via Paypal, the confirmation email contains a section from Paypal and an area styled to match the site with the event details and registration info. The problem we are having is that the one of the tables in the email has white background and white text and we can’t find where to change this.

As the styling matches the site, I’m assuming it originates with EE.

Any thoughts?

Keith.


Josh

  • Support Staff

July 5, 2012 at 1:21 pm

Which confirmation email contains this info? Is this email sent from the site, or from a third party?

Check the email editors in html mode to be sure there isn’t any inline style rules declaring something like: color:white


sosfitness

July 13, 2012 at 8:37 am

Josh,

First off, apologies for not replying to this sooner.

But now I have a new problem! We didn’t find any color:white in the emails on the General Settings page (I’m assuming this is what you meant). So I decided to go through the whole booking process. Now when you register for an event the price comes up as £0.00 on the confirmation screen and on the attendees list it shows as being paid. (Actual price £149)

Any ideas? Also, if you want I can ask this again in a new post.

Thanks

Keith.


Josh

  • Support Staff

July 13, 2012 at 1:08 pm

Make sure you have the latest version of Event Espresso ( and the add-ons) installed, and there are no outdated templates in /wp-content/uploads/espresso/templates.


sosfitness

July 16, 2012 at 8:23 am

Everything is now up to date but no change. Maybe I’m missing something obvious!

The event is in at £149 but when you register it goes straight to saying amount: £0.00.

Keith.


Josh

  • Support Staff

July 16, 2012 at 1:21 pm

Is the WP User integration add-on installed? And if so, are members prices set?


sosfitness

July 17, 2012 at 3:54 am

Yes, User Integration installed and members prices set.

Keith


Josh

  • Support Staff

July 17, 2012 at 11:31 am

Which version of Event Espresso and the WP user integration add-ons? Are there any templates in /wp-content/uploads/espresso/templates?

Are you using the custom post types feature?


sosfitness

July 17, 2012 at 11:40 am

Event Espresso: Version 3.1.24.3.P
WP User Integration: Version 1.9.3 When I download the WP User Integration folder, it comes out as Members Add On. I’m assuming that’s the right thing. 29 items in /wp-content/uploads/espresso/templates do you need a list?

As you’ve probably worked out, I’m a beginner when it comes to this kind of thing so if this turns out to be really simple, I apologise.

Keith.


Josh

  • Support Staff

July 17, 2012 at 11:48 am

I don’t need a list of what is in /wp-content/uploads/espresso/templates, but having 29 items in there is probably the issue. Please try renaming that directory to something like /wp-content/uploads/espresso/templates-OLD. Then check the registration pages.


sosfitness

July 17, 2012 at 12:13 pm

Sorted! Thanks for that. Any ideas what I may have done wrong so I can avoid it in the future.

Keith.


Josh

  • Support Staff

July 17, 2012 at 1:16 pm

Only copy templates that need to be modified in /wp-content/uploads/espresso/templates. Then check for changes in the core templates (these are the templates included in the core Event Espresso plugin when you update.

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Updated by  Josh 8 years, 4 months ago ago

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