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echobrin
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August 18, 2024 at 4:14 pm
Someone registered and the payment was charged to his credit card but he did not receive a registration approved message. We do have the payment in PayPal. There are two entries for him in the registration list. Both are payment pending, and the second one only includes his address and phone but no name, email address, or other registration questions.
In his first registration under Transaction Session Details it says
Wpuser Login : Completed
Attendee Information : Completed
Payment Options : Initiated Sunday, August 18, 2024 5:23 pm
Finalize Registration : Never Initiated
The 2nd registration’s transaction session details:
Wpuser Login : Completed
Attendee Information : Initiated Sunday, August 18, 2024 5:25 pm
Payment Options : Never Initiated
Finalize Registration : Never Initiated
The first registration doesn’t have any messages generated under Message Activity. The 2nd registration attempted to send a “payment failed” message but it had no recipient to send it to.
WordPress Version: 6.6.1
PHP Version: 7.4.33
MySQL Version: 10.6.18
Event Espresso Version: 5.0.23.p
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Rio
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August 18, 2024 at 9:32 pm
Can we look on it? Please fill this form, then tell us what email is it so we can look and study what really happen.
https://eventespresso.com/send-login-details/
Thanks
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echobrin
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August 19, 2024 at 4:40 am
Okay, I sent login details. I have manually set the registration to approved and had it send related emails.
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Rio
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August 19, 2024 at 6:53 am
We will reply on that email for questions and updates.
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