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Rise Up Singing
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December 7, 2023 at 8:23 am
I received a fatal error message after trying to perform a database update. I backed up manually before doing so following EE’s instructions. I am now stuck in maintenance mode and I have people queuing to book. Below is my system information and the crash report.
I had an email from Rio recommending that I download version 5.0.11.p. I tried this but all I now have is some folders on my desktop and I don’t know how to use them. I’m not very technical and am struggling with all this.
System Information
WordPress Version: 6.4.2
PHP Version: 7.4.33
MySQL Version: 5.5.5
Event Espresso Version: 5.0.12.p
WordPress Address (URL): https://www.riseupsinging.co.uk
Site address (URL): https://www.riseupsinging.co.uk
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Rise Up Singing
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December 7, 2023 at 8:24 am
Didn’t send crash report as I don’t know if it is safe to do so in a public forum
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Tony
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December 7, 2023 at 8:53 am
Hi there,
If you can send me login details using this form:
https://eventespresso.com/send-login-details/
I’ll get this fixed up for you
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Rise Up Singing
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December 8, 2023 at 3:12 am
Hi Tiny
I sent details as requested yesterday but haven’t heard back. Could you confirm you received ok
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Tony
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December 8, 2023 at 5:28 am
Hi there,
I hadn’t received an alert for your form submission but with you posting the above I checked spam submissions and your submission had been caught there.
I’ve just logged into the site and would have needed FTP credentials to fix the issue, as you didn’t include those I used the WordPress plugin uploader to install version 5.0.11.p in place of .12 you had, which fixed the issue.
We’ll be including a fix in the next release we push out to prevent that from happening when you update again.
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Rise Up Singing
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December 8, 2023 at 10:08 am
Thanks Tony. looks like it’s all working now
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Tony
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December 8, 2023 at 12:42 pm
Awesome, any further problems please let me know.
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