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JrgenHXJaasfh
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April 13, 2018 at 9:27 am
Hello,
When I try to do a test payment with Stripe I’m getting an error message saying “Your card was declined. Your request was in live mode, but used a known test card.” How do I switch from live mode to test mode?
Thanks
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Josh
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April 13, 2018 at 9:29 am
You go to Event Espresso > Payment Method Settings > Stripe and set Debug Mode On? to Yes.
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JrgenHXJaasfh
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April 13, 2018 at 9:35 am
Thanks, I’ve switched to debug mode in payment method settings, but now I get an error saying “Stripe Payment Method is in debug mode but the authentication with Stripe Connect is in Live mode. Payments will not be processed correctly! If you wish to test this payment method, please reset the connection and use sandbox credentials to authenticate with Stripe Connect.” What do I do here?
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Josh
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April 13, 2018 at 9:39 am
You’ll need to disconnect first, then switch to Debug mode (save the settings page so the gateway is in Debug Mode), then reconnect.
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JrgenHXJaasfh
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April 13, 2018 at 9:42 am
I tried to disconnect but nothing happens.
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Josh
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April 13, 2018 at 9:54 am
Set Debug Mode On back to No, then save the page, then you’ll be able to disconnect.
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JrgenHXJaasfh
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April 13, 2018 at 9:58 am
Hi josh,
Thank you. I tried it again and it disconnect and is now set to debug mode. When I try a test payment I receive the following message “You did not set a valid publishable key. call stripe.setPublishableKey()with your publishable key.” is this a stripe issue or event espresso? on my stripe dashboard I am in testing mode and have publishable test key and secret test key, showing up on the page.
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Josh
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April 13, 2018 at 10:00 am
May I ask after you disconnected, then set to Debug Mode, did you then reconnect?
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JrgenHXJaasfh
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April 13, 2018 at 10:06 am
I’m so sorry. Yes, I just tried and all is fine. Thank you so much for your time today. I really appreciate it.
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Josh
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April 13, 2018 at 10:15 am
I’m so glad it’s working for you now. When you’re ready to start taking real payments you’ll follow these steps:
- Go to Event Espresso > Payment Method Settings > Stripe
- Click the Disconnect button
- Set Debug mode On? to No
- Click the Update button to save the settings
- Click the Connect Button and follow the prompts to Connect to Stripe live mode
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JrgenHXJaasfh
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April 13, 2018 at 10:19 am
Great, thanks again for your help Josh!
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