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Stripe Sandbox – No payment information found.

Posted: November 20, 2023 at 10:34 am


tagmarketing

November 20, 2023 at 10:34 am

I’ve got Stripe in sandbox mode in the plugin and in test mode in Stripe. I tried testing a registration to see if stripe works. When I get to the checkout page I can see that debug mode is on. I fill out the form completely but when I get to the credit card info, the labels are displayed but the fields to enter the info is not. I’m also seeing jQuery errors in the console. The plugin is up to date.


Tony

  • Support Staff

November 20, 2023 at 3:54 pm

Hi there,

Can you link me to an event I run a test registration on to view this please?


tagmarketing

November 21, 2023 at 6:47 am

This reply has been marked as private.


tagmarketing

November 28, 2023 at 10:03 am

Any updates on this?


Tony

  • Support Staff

November 28, 2023 at 6:11 pm

Theres a few things goin on here.

It looks like there’s 3 versions of jQuery loading?

jQuery from WP
jQuery from a CDN
jQuery from within the theme.

Loading multiple versions of jQuery means the code on the page wont know which library to use. I recommend just loading the version within WP.

Currently this code within your theme’s custom.js file is causing an error:

$('.fancybox-media').fancybox({

Because the fancybox library is not included, is that needed?

The issue with the Stripe buttons is cause by JavaScript errors so you’ll need to fix the above and see if the fields load then or if another error is thrown.


tagmarketing

November 29, 2023 at 3:40 pm

Thank you. I was able to comment out the CDN jQuery and the fancybox code and now Stripe is working.

Another issue, on the calendar page I’m using [ESPRESSO_EVENTS_TABLE_TEMPLATE]. The Google map is throwing Google Maps JavaScript API error: ExpiredKeyMapError. I regenerated the key in Google. How can I update the key in Event Espresso?


tagmarketing

November 29, 2023 at 3:40 pm

This reply has been marked as private.


Rio

  • Support Staff

November 29, 2023 at 6:21 pm

If you need to change google map API key, You can do that by going to your EE dashboard -> Venues -> google map

https://monosnap.com/file/auzoPhzS0EpApuAKs9ev3rAUQbo5W2

thanks


tagmarketing

November 30, 2023 at 7:14 am

That worked, thanks.


Rio

  • Support Staff

November 30, 2023 at 10:10 pm

Awesome!, if you need anything, feel free to reach us again.

thanks

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