Support

February 23, 2015 at 9:05 am

Hi AJ,

The Event Espresso 3 support licenses have access to the core Event Espresso 4 files, plus you will have access to the equivalent add-ons in EE4 that were available in EE3. So, for instance you have access to the EE4 MailChimp add-on because you purchased access to that add-on EE3. We are in the process of doing that with the recently-released printable tickets add-on. However, gateways do not apply because they are not add-ons in EE3. Did you intend to purchase the EE4 Everything license? https://eventespresso.com/product/ee4-everything-license/

February 23, 2015 at 3:42 pm

Hey AJ,

Yes. You renewed your EE3 Business license on October 31st. However, as Garth stated, the EE3 Business license package does not include new EE4 add-ons that you don’t already have for EE3.

If you would like to switch to an EE4 license, please let us know and we can give you credit to do that.

February 24, 2015 at 9:41 am

Hi AJ,

I can send you a prorated discount of $86.65, deducting the 4 months since your last purchase. You can use the discount to purchase the EE4 license and add-ons of your choice. I recommend the EE4 Everything, which includes all current and future add-ons as long as your license remains active.

If you are interested in this discount, please contact us here by choosing the Sales/Billing option in the dropdown.

February 24, 2015 at 6:04 pm

Hey AJ,

Your cost would be $193.30. This would give you the EE4 Everything License and extend your license 12 months from your purchase date.

Just let us know if that sounds good to you. 🙂

March 4, 2015 at 12:37 pm

Hi AJ!

Please contact us here by choosing the Sales/Billing option in the dropdown. We’ll send you over a special discount code.