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Stripe Payments Problem

Posted: October 30, 2020 at 1:32 pm


Wendy

October 30, 2020 at 1:32 pm

Hello. We’re having problems with attendees being able to make payments. This just started today as it was working yesterday. We use Stripe and have disconnected and reconnected a couple times and that doesn’t seem to help. The following error comes up when you select the credit card method of payment: “There seems to be a problem with the payment method configuration. Please refresh the page or contact support.”


Tony

  • Support Staff

November 2, 2020 at 3:02 am

Hi there,

I’ve just tried to register onto an event to view this but looks like your events require pre-approval, can you please approve my registration or create a new test event I can use to test registrations and post the link here?

You can set it to be password protected to prevent others from registering, just post the password here.


Wendy

November 2, 2020 at 8:09 am

Hi Tony, I figured it out. It was a problem with a new plugin that was installed, the lite cache plugin. Do you have any recommendations for cache plugins that are compatible?


Tony

  • Support Staff

November 2, 2020 at 2:52 pm

Ah, ok.

Most caching plugins can work as, in short, you need to disable the caching on EE’s pages regardless of which one you use. So as long as the plugin allows you to set exclusions (most do) then it should work.

Generally, we recommend using WP Super Cache and you then follow the steps here:

https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/#wpsupercache

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Status: closed

Updated by  Tony 2 months, 3 weeks ago ago

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