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Stripe no longer as a refund option?

Posted: March 14, 2019 at 12:25 pm


ardiaful

March 14, 2019 at 12:25 pm

After an upgrade to EE core v4.9.79 I cannot find “Stripe” as a transaction refund option inside the Payment methods dropdown selector. Of course I have Stripe activated as a payment method. Am I missing something?


Josh

  • Support Staff

March 14, 2019 at 3:47 pm

Yes. You’ll need to activate Stripe for the admin side, then it will appear as an option there. You go to Event Espresso > Payment Methods > Stripe settings. There you’ll find the Usable From? setting where you’ll check the box next to Admin Registration Page (no online processing), then save so the settings take effect.

Please be aware that the Apply Refund option in Event Espresso > Transactions is for accounting purposes. In other words, it does not initiate a refund with Stripe. You can initiate in your Stripe account’s dashboard.


ardiaful

March 15, 2019 at 3:07 am

Yes, Admin Registration page option was unchecked, after checking it back the Stripe option appears again in refund payment methods. Now working fine. Thanks

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Updated by  ardiaful 4 days, 14 hours ago ago

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