|
Pheh Sze Teh
|
October 4, 2016 at 7:32 pm
There’s some users have problem completing the payment on stripe for the event registration. This problem only happened in some users. What could be the cause and how to solve it?
Thanks!
|
|
Tony
|
October 5, 2016 at 5:29 am
Hi there,
What problem are the user reporting?
Do they see any error messages?
Do you have access to the servers error logs? Do they show any errors from EE?
|
|
Pheh Sze Teh
|
October 5, 2016 at 7:35 pm
They reported that the screen froze when the stripe payment pop up. Both were using ipad at that moment. However, one of the users have done the payment successfully using ipad for previous event.
There’s no error code reported as far as I know.
|
|
Tony
|
October 6, 2016 at 9:46 am
Have you been able to reproduce the problem?
Unfortunately without any kind of error message we don’t really have anything to go on to help narrow down the cause.
Do you have access to the servers error logs? Do they show any errors from EE?
|
