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lupineart
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September 14, 2019 at 11:16 am
Hey guys,
I’ve had a few people report this problem and finally got a screenshot of the error. It seems to only happen on mobile.
https://www.dropbox.com/s/764u9mje26in4ks/img_8992.jpg?dl=0
I check for JS errors and to the best of my knowledge, there aren’t any. We’ve had plenty of successful registrations, so this is not a regular problem.
Any suggestions?
Thanks, Derek
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Tony
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September 16, 2019 at 4:05 am
Hi Derek,
The important part of that error is the bottom line ‘Must provide source or customer’, it means Stripe didn’t receive the correct information and usually, that happens because of a JS error (I know you said you checked, just pointing out the usual cause).
For the other, you’ll need to enable WP_DEBUG to see what error is being thrown with the database. What I recommend you do is use this snippet:
https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug
Add that to your site and any errors thrown will be logged to /wp-content/debug.log
(first, make sure if you have that file already, you delete/empty it, save the current file first if you want to check over the errors but it’ll get pretty big fairly quickly just logging any and all errors loading on the site)
Then try to reproduce the error (and/or let me know when its active and I’ll run some tests) and see what comes up.
Can you create a new test event we can use to run some registrations on? I’ll need to have a charge on it (we won’t run any live payments) but any event will do, you can set it to be password protected and post the password here to prevetn your users from registering onto it.
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