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Stripe Connect not Working

Posted: April 13, 2022 at 12:08 pm

Burnt Orange Design

April 13, 2022 at 12:08 pm

I’m trying to connect Stripe, but I keep getting the following error in the pop-up window..

An Error Occurred During Authorization

It has been logged, but if you continue to experience problems, then please contact Event Espresso Support.

Is this the correct URL for your site ?

I’ve never had an issue with connecting before. Is there something I can fix here?


  • Support Staff

April 13, 2022 at 2:01 pm

Hi there,

The error above generally means the oAuth middleman couldn’t connect using your account and just throws a general error.

Are you connecting in Live or Debug mode?

Has you checked to confirm the Stripe account you are using is still active and not suspended?


  • Support Staff

April 14, 2022 at 5:26 am

Also, can you post the domain for the site you are trying to connect so we can check into this, please?

(You can mark your reply private so only EE staff can view it)

Burnt Orange Design

April 14, 2022 at 6:19 am

Hi, I logged into the Stripe account to compare it to other working EE accounts and the only difference was that those accounts had a Support URL. I added a support url to the Stripe account that wasn’t working, then removed the Stripe payment method in EE. I then added the Stripe method back and clicked the Connect button. It worked. I guess a support url is required within the Stripe account before it can connect? Not sure if that’s true, but it worked after I did that.

Thanks for pointing me in the direction of checking the Stripe settings though. I appreciate the support always.

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