Support

Home Forums Event Espresso Premium Stripe add-on doesn't show # of tickets

Stripe add-on doesn't show # of tickets

Posted: March 4, 2018 at 5:51 pm


nypsi

March 4, 2018 at 5:51 pm

Since activating EE4, checkouts with Stripe don’t show the number of tickets purchased, only the total amount paid. Prior to adding EE4 plugin, Stripe did show this information.
Our developer took a look at the problem, and concluded, “I turned on the debug mode to find and view and debug transaction but it is not working. You can see the debug mode is on but it is declining test card number and the transaction. I have a screenshot, but I”m not sure how to attach it-please inform.


Tony

  • Support Staff

March 5, 2018 at 3:17 am

Hi there,

Since activating EE4, checkouts with Stripe don’t show the number of tickets purchased, only the total amount paid. Prior to adding EE4 plugin, Stripe did show this information.

Do you mean with EE3? The EE4 stripe integration does no include the number of tickets.

Our developer took a look at the problem, and concluded, “I turned on the debug mode to find and view and debug transaction but it is not working. You can see the debug mode is on but it is declining test card number and the transaction.

When the developer set the payment method in debug mode, did he also change the keys used in the payment method settings to use the test keys? Debug mode uses different keys to your live account.

I have a screenshot, but I”m not sure how to attach it-please inform.

You’ll need to host the image somewhere and post the link here, we have some examples of how you can add screenshots here:

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots


nypsi

March 5, 2018 at 7:10 am

Do you mean with EE3? The EE4 stripe integration does no include the number of tickets.

I mean EE4. We never had EE3. We recently redid our website as a WP site, and needed an events plugin, so we chose the most recent version.

You’ll need to host the image somewhere and post the link here, we have some examples of how you can add screenshots here:

This is the screenshot. I’ll forward your response to our developer

https://nypsi.org/wp-content/uploads/2018/03/Stripe-Problem.png

If it helps, this is the link to the site: nypsi.org


Tony

  • Support Staff

March 5, 2018 at 4:45 pm

I’m sorry but I don’t understand this:

Since activating EE4, checkouts with Stripe don’t show the number of tickets purchased, only the total amount paid. Prior to adding EE4 plugin, Stripe did show this information.

and:

I mean EE4. We never had EE3. We recently redid our website as a WP site, and needed an events plugin, so we chose the most recent version.

What did you use before EE4 if not EE3?

I’m guessing not Event Espresso at all if you have only just switched to using a WP site?

This is the screenshot. I’ll forward your response to our developer

Although the payment method is in Debug mode, your using your Stripe accounts Live keys.

You can’t just switch debug mode on and use live keys with Stripe to test, you need to use the _test_ keys available in your account:

https://dashboard.stripe.com/account/apikeys

The support post ‘Stripe add-on doesn't show # of tickets’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Tony 3 months, 2 weeks ago ago

Topic Tags

Tagged: 

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!