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Strange Confirmation Email Being Sent EE3

Posted: April 12, 2018 at 3:55 pm

Vitaliti Wellness

April 12, 2018 at 3:55 pm


Starting just yesterday, the confirmation email that is being sent from Event Espresso when someone signs up for an event is a crazy html email that seems to be coming from my host. This has never happened before.

The registration page is:

I have pasted the email I receive below the general info:

WordPress Version:
PHP Version:
MySQL Version:
Event Espresso Version:


Here is the email that I am receiving when someone registers:

From: “” <>
To: redacted
Sent: Thursday, April 12, 2018 2:40 PM
Subject: Keto Cleanse – Piedmont (4-class series + Free Master Class) registration confirmation

X-PHP-Originating-Script: 598:class-phpmailer.php
Date: Thu, 12 Apr 2018 14:40:33 -0700
From: “Vitaliti Wellness Inc.” <>
Reply-To: “Vitaliti Wellness Inc.” <>
Message-ID: <>
X-Mailer: PHPMailer 5.2.22 (
MIME-Version: 1.0
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

<p><———————————————-><br />Keto Cleanse – Pie=
dmont (4-class series + Free Master Class) registration confirmation<br /><=
———————————————-></p>=0A<h3>Registration Summ=
ary:</h3>=0A<table width=3D”100%” border=3D”1″ cellpadding =3D “5” cellspac=
ing=3D”5″ style=3D”border-collapse:collapse;”>=0A<tr>=0A<td>=0A<p>P=
rimary Attendee

Thanks for your help!

  • This topic was modified 1 year ago by  Josh. Reason: removed personal information and server info


  • Support Staff

April 12, 2018 at 4:08 pm

The email is indeed sent via your web hosting mail servers, so that part is expected, but the broken looking html isn’t expected.

May I ask have any new plugins been added to the site since the time this was working, or other plugins updated?

If no changes have been made to your WordPress environment then you could check with your host to see if they’ve made changes to the mail server.

The support post ‘Strange Confirmation Email Being Sent EE3’ is closed to new replies.

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Status: closed

Updated by  Josh 1 year ago ago

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