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Strang warning on ticket

Posted: November 23, 2012 at 10:39 am


November 23, 2012 at 10:39 am

We are using a customized ticket which is located at

After upgrading to the following message appears on top of every ticket:

Warning: getimagesize() [function.getimagesize]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/youcan1/public_html/ on line 192

Warning: getimagesize( [function.getimagesize]: failed to open stream: php_network_getaddresses: getaddrinfo failed: Name or service not known in /home/youcan1/public_html/ on line 192

Rest of ticket is displayed just fine.

How can we get rid of that ugly ingredient?


  • Support Staff

November 23, 2012 at 2:18 pm

Hi Chris,

This may be a file permissions issue. The image there at:
certainly does exist, as I can load it up in my browser. The PHP script is having some trouble accessing the image file, and that’s what’s indicated in the error.

If the file permissions are okay, it may be that the server configuration has changed.

One thing that I would try would be updating the logo image.


November 23, 2012 at 4:20 pm

I updated the image. Nothing changed.
file permission is 644.
We didn’t change anything on the server.

Chris Reynolds

  • Support Staff

November 27, 2012 at 4:23 pm

2 things you can try:

  1. Change the filename of the image from YOU-CAN-FIGHT1.jpeg to YOU-CAN-FIGHT1.jpg.
  2. Set the permissions on the file to 755 (I don’t really expect this to make a difference as 644 should be sufficient, but different servers react to permissions differently).

It may also be worth uploading the file manually via FTP. The theory behind that is that since the image exists in your /uploads directory, I’m assuming you used the WordPress media uploader to upload it to the server. This makes the webserver the owner of that file. It may make a difference if the owner was different, e.g. your FTP user.

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