Support

October 18, 2017 at 9:14 am

Seems Askimet doesn’t like you, (or at least the link you posted above) and marked your post as spam. I’ve cleared that and it now shows above.

Right now your users can reach the Invoice through the Order confirmation – http://take.ms/UmuKQ

They can switch to the invoice from there – http://take.ms/3vnIl

So do you not want either of those to be available? (the receipt and invoice)

There’s no link in the registration email I just received from your site so I’m assuming it’s from the above (the link itself would be the same in the email).

Is there a way to turn off all payments as the customer wants to be able to manually invoice people and use EE for bookings only.

If your tickets require payments your users need to select a payment method and finalize the registration, you can’t disable that currently but you can hide the Invoice links on the thank you page so they can’t view them from there.

October 18, 2017 at 9:50 am

It’s not in the email.

It’s the thank you page, the page shown after the user selects Invoice and then clicks to finalize the registration.

To remove the Invoice from the order confirmation go to:

Event Espresso -> Messages -> Default message templates (tab) -> Receipt.

At the top of the ‘Main content’ section you’ll have a [INVOICE_RECEIPT_SWITCHER_BUTTON] shortcode.

Remove that and save.

October 18, 2017 at 10:34 am

There is often multiple pages of templates, have you checked all pages for the default message templates? – http://take.ms/h4uzB

October 19, 2017 at 5:11 am

No problem, is everything now working as exepcted?

Something I did notice when I ran a test registration is the thank you page doesn’t load the transaction information doesn’t load on the thank you page, this section – http://take.ms/rilfu

That actually works in your favour currently as there’s another link to the Invoice there, however, it generally means wp heartbeat has been disabled on your server.

Which hosting are you using currently?

October 19, 2017 at 9:57 am

There are multiple templates in use, you’ll find them within:

event-espresso-core-reg\core\modules\thank_you_page\templates\

You can copy the templates you want to customize to your themes root directory (preferably a child theme) and EE will use those versions in place of the originals. Please do not modify the file within the plugin itself, your customizations will be lost each time EE updates if you do that.