Support

Home Forums Event Espresso Premium Still having problems

Still having problems

Posted: April 4, 2018 at 7:53 pm


CanvasRoadShow

April 4, 2018 at 7:53 pm

Godaddy moved the site to a safer domain, like directed by you guys, but asked friends to try to check out and they are having the same issues…still no items in the cart…help me please, I am losing money over this…going on too long!


Josh

  • Support Staff

April 5, 2018 at 5:31 am

Hi there,

We actually did not advise to “move the site to a safer domain”. The advice was, and still is, to disable the caching mechanism. I just checked your site and the caching mechanism is still in place.

This, and a few other reasons is why GoDaddy hosting is not recommended. That said, GoDaddy hosting can work, but the caching must be disabled to allow the registration process to function.

You can contact the folks at GoDaddy and ask them to disable the caching. They should not need to move your site, they only need to remove the object-cache file located in the wp-content folder. There are specific instructions here:

https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/#managedwphosting


CanvasRoadShow

April 5, 2018 at 11:24 am

that’s great, as I have emails from your people telling me to have them switch my domain…costing me more money! this is horrible.


Josh

  • Support Staff

April 5, 2018 at 11:41 am

Hi Debbie,

This is a copy of the email I sent to you last week about this:

Hi Debbie,

I can advise contacting GoDaddy support, and give them this request:

Please configure the object caching to allow PHP sessions to maintain state on my website. If the web server cannot maintain session state, please migrate my website to a web server that allows the sessions to maintain state. Thank you.

Hope that helps!

Best,

We agree that GoDaddy website hosting can be a horrible experience, and that’s why we have a list of recommended hosts here:

http://eventespresso.com/requirements/


CanvasRoadShow

April 5, 2018 at 11:45 am

please migrate my website to a web server that allows the sessions to maintain state.


Josh

  • Support Staff

April 5, 2018 at 11:57 am

Hey Debbie,

Everything in that statement is related to the web server, no where does it say to move the domain.

I’m sorry for the confusion, and I’m sorry you’re having a rough go with GoDaddy hosting.

Can you check with them and see if they’ve actually moved your site to a different hosting platform? If they moved the domain that’s not going to be of any help.


CanvasRoadShow

April 5, 2018 at 12:10 pm

and, yes hard time with godaddy, but also with event espresso….and a hack web designer who quit…


Josh

  • Support Staff

April 5, 2018 at 12:21 pm

Please let us know if you need any further clarification about what to ask GoDaddy, or if you need help with transferring to another host.

The problems you’re having with the Event Espresso registration form will be resolved after the caching mechanism is out of the equation.


CanvasRoadShow

April 5, 2018 at 2:18 pm

Now the calendar isn’t working…https://thecanvasroadshow.com/#Classes


CanvasRoadShow

April 5, 2018 at 5:10 pm

help, please three hours of a website not working!!!


CanvasRoadShow

April 5, 2018 at 6:11 pm

Help, says I don’t have access!


CanvasRoadShow

April 5, 2018 at 6:14 pm

Your support license key is only valid for one domain at a time, and our licensing system has detected that you are using your license key on multiple domains. Please log in to your Event Espresso account to manage your Support License Keys, or if you have concerns, please Contact Us.


Josh

  • Support Staff

April 5, 2018 at 8:04 pm

Hi there,

Can you please explain what you mean by not working? Here are a few screenshots of your site’s calendar:

https://screenshots.firefox.com/sUr90qmvpVxs30II/thecanvasroadshow.com

https://slack-files.com/T02SY781D-FA23TGLCB-a8a990c843

If you’re seeing something other than what’s in the screenshots, please let use know the details and we can investigate further.


CanvasRoadShow

April 5, 2018 at 8:06 pm

Go daddy fixed it, but now I cannot sign in, see next post….


Josh

  • Support Staff

April 5, 2018 at 8:10 pm

You would not be able to post replies here if you were not signed in. Feel free to clarify.


CanvasRoadShow

April 5, 2018 at 8:22 pm

I cannot access my account to update/change dates, etc…


CanvasRoadShow

April 5, 2018 at 8:23 pm

this is the message I get: Your support license key is only valid for one domain at a time, and our licensing system has detected that you are using your license key on multiple domains. Please log in to your Event Espresso account to manage your Support License Keys, or if you have concerns, please Contact Us.


Josh

  • Support Staff

April 5, 2018 at 8:31 pm

I’m sorry for the confusion. You are logged into this website, and you can manage your account here:

https://eventespresso.com/users/canvasroadshow/

We’ll reset your key which will remove the “support license key is only valid for one domain at a time” error.

If you need to change event dates, you’ll need to log into your website at the following URL:

https://thecanvasroadshow.com/wp-login.php

If you’ve lost your password to your website, there will be a link to reset your password on the log in page.

The support post ‘Still having problems’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 3 months, 2 weeks ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!