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Still a problem: Updating Ev.Es. plugins not working

Posted: November 29, 2013 at 7:35 am


lafamiliamedicina

November 29, 2013 at 7:35 am

Been back and forth with you guys regarding this issue since last week. Summary:

1) requested help with problem updating ev.es. plugin despite having active license key
2) ev.es. staff requested access to WP site and supposedly inserted active license key
3) website dashboard crashed after that and i had to do several maneuvers to get it back up.

Now it’s showing once again error messages for plugin updates despite having the correct license key. Messages on my dashboard:

There is an automatic update for Espresso Multiple available but your Site License Key is invalid. Either you have entered the wrong key on the Event Espresso General Settings page OR you no longer have access to the updates for this plugin. Please log into your account to manage your Site License Keys or purchase a support license now.

There is an automatic update for Espresso Recurring available but your Site License Key is invalid. Either you have entered the wrong key on the Event Espresso General Settings page OR you no longer have access to the updates for this plugin. Please log into your account to manage your Site License Keys or purchase a support license now.

Please advise.


Josh

  • Support Staff

November 29, 2013 at 8:41 am

Hi Zach,

It turns out that your account does not have access to the Multi Event Registration and Recurring Events add-ons. These two add-ons are included with the Business license or can be purchased separately.


lafamiliamedicina

November 29, 2013 at 11:19 am

Josh,

Thank you for the update.

We have recurring events functionality previously however. Is this recurring add-on something different?


Josh

  • Support Staff

November 29, 2013 at 11:27 am

It’s one and the same. Perhaps you previously had a business license package earlier? Or the other add-ons were downloaded from another account?

The support post ‘Still a problem: Updating Ev.Es. plugins not working’ is closed to new replies.

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Status: closed

Updated by  Josh 6 years, 4 months ago ago

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