Support

May 25, 2017 at 12:05 pm

WP Version 4.7.5
EE 4.9.38
Payment Method: Authorize.net

Hello,

I’ve been searching around, and I haven’t been able to find a specific answer to this question. We have set up Event Espresso for a client who runs a distillery and has tours of their distillery 5 days a week. They primarily use the event espresso app on their phone and/or iPad to check registrations and check attendees into events.

We’ve run into something that has just been a bit confusing for my client. On the app, it appeared he had two registrants for a tour, but the status of the registrants was “Pending Payment”. After looking into this, I explained to him that when people start to register, but do not go as far as paying, it holds a place for them to finish registering for an hour after that. We understand, that after that hour, they no longer take up space for the event availability, but in the app under “Attendees” for that event, they still show up and are still able to be checked in.

Here is a screenshot of what we are seeing in the app (I’ve blurred personal information out):

So, I’m wondering if there is something I can do to make it so that they do not show up as an attendee for that event unless they have actually paid? Right now, we have the default registration status set to “Approved”. Should I change it to “Not Approved” so that abandoned registrants will not show up as attendees?

Any suggestions would be greatly appreciated! It is just confusing for my client to be seeing two attendees for the event when they have not officially registered.

Thank you!