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state dropdown not showing states and can't add them either

Posted: June 15, 2020 at 12:52 pm


rbeckman

June 15, 2020 at 12:52 pm

EE has been installed for several years and just recently noticed that the state drop down doesn’t show any states even though they show in the configuration console. Adding a state doesn’t work either.

Anyone know why the states won’t show on the form but are configured?


Tony

  • Support Staff

June 15, 2020 at 1:22 pm

Hi there,

Can you add a screenshot of the config console you mentioned please?

I’m assuming thats Event Espresso -> General Settings -> Countries?

When you say ‘adding a state’ is that on the front end?

Can you link me to a test event I can run some registrations on to view.


rbeckman

June 15, 2020 at 2:10 pm

This reply has been marked as private.


rbeckman

June 15, 2020 at 2:21 pm

This reply has been marked as private.


Tony

  • Support Staff

June 15, 2020 at 3:52 pm

Hi there,

I can’t view either of those images currently (requested access).


rbeckman

June 15, 2020 at 5:48 pm

Tony – you should have access now


Tony

  • Support Staff

June 16, 2020 at 6:47 am

Thank you.

So the reason you don’t have US states showing is because you have the US not to show in the country lists.

The logic behind that being that if a user can not select a country they generally then can’t select states from that country.

So, on the country details set the ‘Country Appears in Dropdown Select Lists’ to Yes for the US and save.

The US states should then be available in the state field.


rbeckman

June 16, 2020 at 7:29 am

Tony – not sure how that got changed but switched it back and all is good.
Thanks for you help!


Tony

  • Support Staff

June 16, 2020 at 8:22 am

You’re most welcome.

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Updated by  Tony 3 months, 2 weeks ago ago

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