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SSL and Confirmation Receipt images

Posted: July 4, 2016 at 12:00 am


July 4, 2016 at 12:00 am

My entire site is on SSL and all of the pages are forced into SSL. However, when someone completes an order and click on “View Full Order Confirmation Receipt”, there are some items that do not load over SSL. When the receipt page appears, if you run it through Google Chrome Developer Tools, the small images (clock, calendar; global assets, etc.) load over non-SSL. How do I fix this? Is there a line of code I need to change in the template files? Everything else on the site loads over SSL perfectly fine, except for these small images.

DEMO for Chrome Dev Tools:


  • Support Staff

July 4, 2016 at 4:31 am

Hi there,

You message templates are generated and then saved to the database to allow you to edit the template within the Admin. So the above means that your templates were generated when the site did not use HTTPS and now have those URL’s saved within them.

To fix this you will need to edit the Invoice and Receipt templates and either edit the URLs with the templates, or if you’ve not made any changes you can ‘Reset’ the templates to force them to regenerate.

Go to Event Espresso -> Messages -> Default Message Templates.

Find the Receipt message template in the list and click to edit the template.

Now you can edit manually alter the URLs using Text mode –

Then change the URL –

Or just reset the template –

EE will then do it for you but you will los any customizations you have made to that template.

Then repeat for the Invoice template.


July 4, 2016 at 1:09 pm

Thank you! Worked like a dream.


  • Support Staff

July 4, 2016 at 3:01 pm

You’re most welcome 🙂

I’ll mark this thread resolved.

The support post ‘SSL and Confirmation Receipt images’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Tony 4 years ago ago

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