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squareonsite gateway keeps needing to be reconnected

Posted: March 7, 2022 at 2:20 pm

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careertraining

March 7, 2022 at 2:20 pm

This error appears on checkout intermittently.
EE checkout JS error

When it does, I go in to the Squareonsite gateway settings and see this notice
Squareonsite gateway issue
I have to disconnect and reconnect the gateway. How can we prevent this from happening?


Tony

  • Support Staff

    •

March 8, 2022 at 4:30 am

Hi there,

We’ve had a couple of reports of this but so far have been unable to reproduce.

We’ve just pushed an update to the Square payment method which includes some additional code to try and check all the values which relate to the above error and also adds a bunch of logging to try and narrow this down some.

Can you please update to version 1.0.2 of the Square payment method and see if this continues? If so we can then take a look at your payment method logs to see if anything stands out there.


careertraining

March 8, 2022 at 10:41 am

Thanks.

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Updated by careertraining 2 years, 8 months ago ago

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