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Squareonsite gateway disconnected again

Posted: April 12, 2022 at 11:55 am


careertraining

April 12, 2022 at 11:55 am

reopening this thread:
https://eventespresso.com/topic/squareonsite-gateway-keeps-needing-to-be-reconnected/

The gateway has become disconnected again.

Previously this was apparent by navigating to the checkout page and selecting the Squareonsite gateway. When the gateway was disconnected, the following error would appear
It appears that the Square javascript was not loaded properly

I’d created a monitoring script to ensure that I got as far as seeing the CC field appear.

The gateway became disconnected again, but now the error does not appear until I’ve entered a card number and attempt to submit.


Joao Victor

  • Support Staff

April 27, 2022 at 2:29 pm

Hi there!

Thanks for contacting our support.
We are sorry to delay answering this.

Our team is already working in progress to find a fix to this problem. As a workaround for the moment, we recommend you reconnect the Square gateway payment.

I hope you understand!
Let us know if you have any further questions!


careertraining

April 27, 2022 at 4:05 pm

Thanks for the update. I’ve reconnected already.

When I see that notice in the dashboard, how has EE detected the issue? Is there an action hook I could use to at least give me a notification or log an error? Seems like this would be good to send an email about.


Joao Victor

  • Support Staff

May 2, 2022 at 12:24 pm

Hi there!

Thanks for getting back to me!

Unfortunately, there is no hook that you could use to give you a notification or log error yet. As I mentioned, our development team is currently working to have it fixed as soon as possible. We will let you know when we have more information.

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