Support

November 16, 2023 at 3:39 pm

Do you recommend deleting the WP-Cron plugin?

No, not for now, keep it as it helps when checking if the cron is set.

When I logged into the WP dashboard this morning I saw the re-authorization failure message.

That means the cron ran but couldn’t renew your key… the key is valid for 30 days so if it can’t renew it keeps the current key and displays a notice to give time to fix it.

Since I updated the plugin and ran the tests you requested, I decided right now to disconnect and reconnect Square to start fresh with 30 days.

OK, so we are starting fresh, but…

After doing that I ran the code and received this output: string(2) “29”. I’m assuming that’s good news.

Yes, that’s good news, it means your key correctly connected and is valid for 30 days, but…

And that on 12/15 around this time it should refresh for another 30 days. Is that correct?

No, Square recommends refreshing the key every 6 days and the reason for that is part of what I mentioned above. When you obtain a key, it’s valid for 30 days, if we wait until day say day 29/30 and it doesn’t refresh it doesn’t give you any time to fix it before payments stop working (similar situation you were getting into when the key wouldn’t renew).

So that means:

Should I run the debug code on 12/15 to see if it shows 30 days?

No, you should run that code again in 6/7 days and it should ‘reset’ to show 30/29 days again each time. If the key doesn’t renew on day 6 the notice is displayed in the admin, the square payment method should still work at that point but the key couldn’t renew and will stop working after the key expires at the end of the days.

Give it 6 days, run the code and let me know what it shows…. if at any point from now over the next say 7 days you get a notice about the key not renewing let me know. At that point we’ll need to add some code to the site and see the specific request/response to figure this out (hopefully once and for all).

November 28, 2023 at 3:44 pm

Thank you, so you’re site is missing the refresh token so Square isn’t going to refresh.

Can you disconnect Square and Reconnect it please, I want to view the logs ona connect request to confirm a value for the refresh token is being received by Square when you connect.

January 10, 2024 at 4:20 pm

Hi there,

I’ve reopened your thread and merged your latest reply into it, the forum automatically closes threads after a set amount of time but we can re-open them and merge new threads.

I have a new version of the Square add-on available to test a fix for this, we’ve updated the payment method to use the latest Square API version, refactored the authorization workflow and added some additional logged to the connect server.

I’ll include a link to download the latest version in a follow up reply to this.

Download the .zip then install it through Dashboard -> Plugins -> Add new -> Upload plugin, select the zip.

WordPress should tell you there is a version already installed and ask if you want to replace it, do so.

Make sure the Log HTTPS Requests plugin is enabled after replacing the Square plugin, disconnect and reconnect.

If you can then send me login details again I’ll review the logs again:

https://eventespresso.com/send-login-details/

January 25, 2024 at 6:19 am

Hi there,

My apologies for the delayed reply, we are currently waiting on a response from Square regarding this and I don’t have any extra info until they respond, but I realised it looks like I’m just ignoring your thread.

The issue currently is that the request to generate an access_token from Square, should (and usually does) generate a refresh_token. The access_token is valid for 30 days and needs to be refresh within that timeframe using th refresh_token…. but you don’t have one as they didn’t return one when generating earlier.

The odd part, is that the requests are set up to work as the documentation states, it works for some and not others so it appears to be account specific (which also explains why we had such a hard time tracking this down, our accounts work!).

So, we’ve opened up a case with Square and asked them to investigate this which is what we are currently waiting on.

I ran the debug and can see 16 days left until the authorization expires so it still isn’t refreshing.

Thank you for checking this, it does indeed help to confirm the issue.

To prevent you running into issues after 16 days you can manually disconnect and reconnect at any time to ‘reset’ that limit back to 30 days, you don’t need to wait for it to expire.

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Side note – today I tried logging back into the site to copy the request details again and confirm but it looks like the password has been changed, could you resubmit the details again?