Support

Home Forums Event Espresso Premium Square Gateway has problem

Square Gateway has problem

Posted: November 23, 2021 at 1:01 pm


Ted Karlsalr

November 23, 2021 at 1:01 pm

I installed the Square Gateway 4.10+ and when a customer wants to pay, an error message shows up and says there is a Java error and asks for refreshing the page. Even after refreshing the page, the problem stays. and customer cannot put the card number and register.

I deactivated the plugin for now and using the third party plugin. But I want to use the EE plugin.
Please let me know how to fix the issue

Eventespresso 4.10.17
Square plugin 4.10
Wp 5.8.2


Ted Karlsalr

November 23, 2021 at 1:49 pm

This reply has been marked as private.


Ted Karlsalr

November 24, 2021 at 9:55 am

I know that you are busy, but Is there any solutions for this issue? Any help is greatly appreciated.

Cheers,
ted


Tony

  • Support Staff

November 24, 2021 at 11:45 am

Hi Ted,

Apologies, I’ve been investigating this but got sidetracked looking through the code and didn’t post an update.

In short, I’d like to take a look at the code and add some extra degbugging code to your version so I can see what is happening if your ok with me doing so?

If so I’ll need temp WP Admin and FTP credentials which you can send via this form:

https://eventespresso.com/send-login-details/

If you have a development copy of the site I can view this on even better.


Ted Karlsalr

November 24, 2021 at 12:05 pm

Thanks Tony. I just sent you the credentials

Cheers,

You must be logged in to reply to this support post. Sign In or Register for an Account

Event Espresso