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mkreik
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July 15, 2023 at 7:36 pm
In May started this topic: https://eventespresso.com/topic/square-oauth-token-expires-regularly, and in February and March I brought the issue up in another post that was closed before being resolved. I have decided to start a new topic. The Square OAuth token expires every month on the 8th for the EE Square plugin. I have worked with support to update the plugin, deactivate and reactivate it, installed the WP-Cron plugin and learned that the AHEEA_Square_oauth_health_check hook does not show up in the cron events. We need a solution to this issue. Do you have something we can do to update the plugin to fix it?
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mkreik
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July 31, 2023 at 8:14 pm
Could you let me know the status of this issue and if you plan to fix it?
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Rio
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August 1, 2023 at 7:16 pm
At the moment, I can see that this issue is is labeled High Priority and under testing. Once it past the test, it will be pushed for update.
thanks
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mkreik
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August 2, 2023 at 12:27 pm
Thank you!
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Rio
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August 2, 2023 at 6:45 pm
Awesome, thank you for your patience and understanding. Will keep you updated.
thanks
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pawmedia
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August 7, 2023 at 2:50 pm
We brought up this issue in February… 2022! We have been losing sales on a regular basis ever since. Very frustrating. Glad to see it’s finally a high priority.
https://eventespresso.com/topic/square-payments-is-disconnecting/#post-331132
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mkreik
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August 9, 2023 at 11:19 am
It failed to reauthorize today. My client is getting very frustrated with this issue, and we need it fixed. In the past, it failed on the 8th of the month so I watched it all day yesterday and when it didn’t fail I assumed the issue was fixed. However, it failed mid-morning today so some transactions went through as expected and then a few hours later it failed. We cannot predict when it will fail so some customers get a declination message which makes them angry. And it makes for a customer retention issue. Please fix this.
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