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Square Disconnects Every 30 Days

Posted: January 29, 2024 at 10:49 am


January 29, 2024 at 10:49 am

I am seeing this is a known issue and it is affecting us as well – do you have a resolution for the issue of Square disconnecting every month?


  • Support Staff

January 29, 2024 at 5:05 pm

Hi there,

Currently, what we are seeing is some users getting a ‘refresh_token’ returned from Square, and others are not.

Without a refresh_token you can’t renew your access_token (which is valid for 30 days), there’s no difference on the request on our part and Square’s docs state a refresh token should always be returned, but it isn’t.

So, we’ve opened a case with Square to investigate this as we can’t see any reason for it and are waiting on that.

I can give you the latest version of Square in which we’ve made changes to make sure we are using the latest API version, added logging and a number of other changes to try and narrow this down if you would like to try it?


  • Support Staff

January 29, 2024 at 5:07 pm

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