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WalkerDesigner
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January 29, 2024 at 10:49 am
I am seeing this is a known issue and it is affecting us as well – do you have a resolution for the issue of Square disconnecting every month?
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Tony
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January 29, 2024 at 5:05 pm
Hi there,
Currently, what we are seeing is some users getting a ‘refresh_token’ returned from Square, and others are not.
Without a refresh_token you can’t renew your access_token (which is valid for 30 days), there’s no difference on the request on our part and Square’s docs state a refresh token should always be returned, but it isn’t.
So, we’ve opened a case with Square to investigate this as we can’t see any reason for it and are waiting on that.
I can give you the latest version of Square in which we’ve made changes to make sure we are using the latest API version, added logging and a number of other changes to try and narrow this down if you would like to try it?
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Tony
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January 29, 2024 at 5:07 pm
This reply has been marked as private.
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