Support

October 31, 2017 at 3:08 am

Hi there,

When someone goes to book a class or a spot and they do not pay, I need to know how long that spot is reserved for them.

The default timespan is 1 hour.

Is there a way to immediately free the space again instead of it holding?

Not immediately no, the reason being is EE has no idea if the session is still in use or not, we give the users session a lifespan of 1 hours as that should cover mover use cases. The user could be reading through the content on the page, looking for their card details or various other things.

You can alter the time used for the session as we wrap it in a filter, for example you could add this snippet:

https://gist.github.com/Pebblo/b6e20b03c57efe693bd86ebcf1b00ce9

Into a Custom Functions Plugin on your site to set the session to 15 mins. Note that 15 mins would be what I consider the minimum value this should be set to, the session starts when the user selects a ticket, so if you have a lot of questions or the user is slow answering them the session will reset and the registration will need to be restarted.

October 31, 2017 at 4:15 pm

This spot seems to be reserved even if someone exits the session, however.

What do you mean by exits the session? Closing the browser?

Also, the time does not seem to be 1 hour but more like 1 month… We are not sure where we switched this or how but where do we switch it back?

To change the session lifespan you would have needed to have used something like the above function, check if you have a custom functions plugin on the site, or a function in your themes functions.php file that hooks into FHEE__EE_Session__construct___lifespan.