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Sponsors Section Logo

Posted: December 31, 2014 at 4:21 pm


Tony

  • Support Staff

January 2, 2015 at 4:53 am

Hi mrclarke,

Within your Dashboard can you go to Custom Fields -> Sponsor Details.

Edit the Logo/Image field.

Look for ‘Return Value’ and set it to ‘Image URL’ – http://take.ms/y3nIB

Now update the Field Group.

Refresh your event page, does the image now appear?


mrclarke

January 2, 2015 at 7:28 am

Hello Tony,
Unfortunately the image is still not appearing at all.


Tony

  • Support Staff

January 2, 2015 at 7:35 am

Have you cleared the sites cache since making the above change?

You’ll want to follow the steps here to exclude Event Espresso from caching:

http://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/

We can’t see much from the sites source code, just that there is no URL for the image src. I would re-trace the stesp from the tutorial, ensure all field names are spelt exactly as shown in the screenshot (check for whitespace before/after the name).


mrclarke

January 2, 2015 at 7:49 am

Thanks..I will have another play around and let you know how I get on.


Tony

  • Support Staff

January 2, 2015 at 8:08 am

Please let us know how you get on.

I ran through the tutorial on a test site and short of setting the Return Value I found no issues, so I’m curious as to what is causing your site not to show the image.


mrclarke

January 2, 2015 at 8:18 am

Hi Tony,
I have gone over the tutorial, disable my w3total cache and still not seeing the image..I have copied what i have in my function file here. Can you see anything wrong?


mrclarke

January 2, 2015 at 9:01 am

Hi Tony,
I got it to work now.happy days


Tony

  • Support Staff

January 2, 2015 at 9:24 am

Great 🙂

Can I ask what the cause was?


mrclarke

January 2, 2015 at 10:03 am

You shouldn’t have to ask, how rude am I after all the help I have received from fellow EE users and support. Anyway in my case the actual image wasn’t uploaded – I could have sworn I had done this, but after I created a whole new event (this time making sure the image was uploaded) and the changes saved it worked. I then went back to the old event and the elephant in the room was pretty obvious. Oh you may also want to point out that it should be: Image url, not ID or Array.


Tony

  • Support Staff

January 2, 2015 at 11:50 am

Thank you 🙂

I only asked in-case there was an issue we needed to address to prevent future users running into the same problem, I’m just glad your up and running.

I have added a note to the tutorial that mentions the Return Value which should help with this in the future.

If you do have any further problems/question just let us know.

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Updated by  Tony 4 years, 11 months ago ago

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