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Isaac Adeyemo
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April 12, 2017 at 4:37 pm
I have an event in which attendees can register more than one person in at a time, but after putting all the names, same email, and hit proceed to payment, it give an error ” An error has occurred, your form data could not be applied to any valid registration
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Isaac Adeyemo
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April 12, 2017 at 6:20 pm
I went to the backend and also discovered that 60% of people who would have register get frustrated because after registering about 10 – 15 attendees of their church members for my event and clicking continue to payment, it gives “An error has occurred, your form data could not be applied to any valid registration”
Some will accept payment then show an error. I need someone to help me
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Lorenzo Orlando Caum
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April 12, 2017 at 7:17 pm
Hello,
You mentioned that this works sporadically so I’m curious if this is a memory issue.
Are you familiar with WP debugging?
Add the constant in the following link to your wp-config.php file:
https://gist.github.com/lorenzocaum/848801a1173be464fbe7#file-gistfile1-php
The wp-config.php file can be found in the WordPress root which is where the wp-admin, wp-content, and other files and folders for WordPress resides.
Then please try to trigger the error and you may something on the screen. Could you copy and paste that here into a reply?
If you do not see an error on your screen, then please browse to this location using your SFTP or FTP client (e.g. FileZilla, Cyberduck):
/wp-content/debug.log
You should see an error recorded within the file. Please copy and paste that here in a reply.
Then go ahead and immediately deactivate WordPress debugging by removing the constant that was recently added (or setting it to false) and saving changes:
https://gist.github.com/lorenzocaum/848801a1173be464fbe7#gistcomment-1239850
—
Lorenzo
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Isaac Adeyemo
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April 14, 2017 at 9:28 am
I have tried all that you said and have also discovered that this not wordpress error but application error that has to do with the form. I need to speak to someone who can help me this is frustrating to me.
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Josh
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April 14, 2017 at 10:27 am
Hi there,
I’m afraid that this isn’t something that can be fixed over a phone call conversation. We can review your site and make sure there’s no issues with caching or the server running out of memory if you can complete the secure form on this page:
https://eventespresso.com/send-login-details/
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