|
Cristine Hoffmann
|
May 9, 2015 at 5:37 pm
Hi. I’m experiencing the same problem on my registration form. Here’s a link to my registration form:
http://bayalumni.com/events/bay-high-class-75-40th-reunion/
Sometimes the registration works. Sometimes it shows the error message. When the error appears, submitting the form a second usually works, but most users will be confused by this of course.
WordPress Version:
4.2.2
PHP Version:
5.4.16
MySQL Version:
5.5.37
Event Espresso Version:
4.4.8.p
WordPress Address (URL):
http://bayalumni.com
Site address (URL):
http://bayalumni.com
|
|
Cristine Hoffmann
|
May 10, 2015 at 5:09 pm
Some users are registering multiple times because of the error message.
|
|
Lorenzo Orlando Caum
|
May 11, 2015 at 8:06 am
Hi Cristine,
I’ve split your support post reply from the original support post here:
https://eventespresso.com/topic/registration-could-not-be-completed-and-db-errors/#post-155696
If you see an existing support post that sounds like your issue or question, then please create your own support post and then include a link to the support post that you saw. This will help us prevent confusion when multiple members are posting.
I’m not seeing any duplicate fields on your registration form but your software is out of date. Could you backup your site and update to the current version of Event Espresso 4?
https://eventespresso.com/wiki/ee4-changelog/
—
Lorenzo
|
