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Raelene Brower
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November 16, 2017 at 6:03 am
Hello,
Same thing here.. our site is crawling with CPU at 90% with EE and without its quick. Happened sometime last week with your latest update. Please advise.
We have burned through tens of man-hours trying to track this down and EE seems to be at the core.
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Raelene Brower
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November 16, 2017 at 6:16 am
keeping an eye on this.. as we’re having an issue with what sounds like the same or at least related problem.
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Josh
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November 16, 2017 at 6:52 am
Hi Andriy,
Can you go into the database and delete the ee_transient_schedule option? That should help if you’re having the same problem.
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Raelene Brower
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November 16, 2017 at 6:53 am
EE Support, i didn’t know how you like to deal with these so that’s why i just added to the existing thread.
Thanks for splitting
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Josh
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November 16, 2017 at 7:01 am
You’re welcome. We’ve found that the conversation can be a bit confusing for the original poster if more participants join in, so we’ll split out the topics so we can keep the replies direct and organized.
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Raelene Brower
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November 16, 2017 at 7:04 am
Josh, could you be more precise about what i need to delete and where. I’m afraid some of the under the hood stuff is a little outside of my element but i will try.
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Josh
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November 16, 2017 at 7:15 am
Are you familiar with using a tool like PHPmyAdmin? If so, you go into PHPmyAdmin (or a similar tool) then go into the wp_options table of your site, then do a search for
option_name LIKE ee_transient_schedule
then you delete that option.
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Raelene Brower
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November 16, 2017 at 7:56 am
Ok im working on this today… problem is our server is running in a container and i have restricted access as my university IT people are trying to keep things “secure” so i’ll work with them to access this and then advise. I am keeping an eye on your other conversation about ram usage as i’m still unclear if this fix or whatever is forthcoming there will solve our issue.
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Josh
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November 16, 2017 at 8:16 am
In that case I can recommend a different approach to fix this:
1) You install these two plugins:
https://wordpress.org/plugins/debug-bar/
https://wordpress.org/plugins/debug-bar-console/
2) These plugins add a Debug > Console item to your WordPress admin bar. You’ll go to that console screen
3) Then add this code to the console:
delete_option( 'ee_transient_schedule' );
then you click on “Run”
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Raelene Brower
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November 16, 2017 at 11:47 am
did this, have EE enabled and running.. soo far soo good..
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Josh
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November 16, 2017 at 12:06 pm
Nice work!
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utahhockey
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November 16, 2017 at 12:21 pm
Installed & activated both plugins, nothing showing up in the wp admin bar…
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Raelene Brower
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November 16, 2017 at 12:24 pm
up at the top right by the logout button
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utahhockey
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November 16, 2017 at 12:27 pm
Found it. Not working…
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utahhockey
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November 16, 2017 at 12:35 pm
Again doesn’t work. RAM footprint keeps increasing. I need a fix TODAY as we have games and I’m losing ticket revenue!
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Josh
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November 16, 2017 at 1:04 pm
@utahhockey,
Your site may have an entirely different issue than what Andriy posted about (which is why I split his reply into a new topic and we worked things out for his site here).
We can continue working with you to get the issue on your site resolved, and it will be very helpful to know exactly what the hosting tech did (mentioned in your other topic). Along with that, please be sure your site has all the latest updates for Event Espresso and its add-ons.
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utahhockey
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November 16, 2017 at 1:06 pm
Our WP and EE installs are fully patched. Either way there is a serious bug in the latest version of EE that needs to be addressed.
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Josh
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November 16, 2017 at 1:12 pm
AJ, I checked your site and it doesn’t have the latest version of WordPress or Event Espresso. If you go to your WP Dashboard you should see some prompts to update your site.
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Raelene Brower
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November 16, 2017 at 1:14 pm
I did see a new version of EE come through today.. i did apply that as well. but that fix above did seem to help even before that patch.
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utahhockey
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November 16, 2017 at 1:15 pm
OMG, you guys released .51 while we are talking and expect me to know that?
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Josh
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November 16, 2017 at 1:19 pm
No, we don’t expect you to know that Event Espresso was updated earlier today, but I did ask you to update earlier in this conversation.
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utahhockey
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November 16, 2017 at 1:21 pm
I double checked the console and there was nothing listed. EE never shows up so I have to manually check it all the time.
Its now been updated.
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Josh
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November 16, 2017 at 1:53 pm
Great! I’ll follow up with your topic.
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